FAQ

AnZa White

Anza White has a non-porous surface that prevents dirt and stains from penetrating the material. Marks and stains stay on the surface and can easily be removed with a Scotchbrite® pad and household cleaner.

The brass tray and top plate will oxidize in contact with water /humidity. Use a brass polish (we recommend Brasso Wadding) to remove the oxidization and at the same time add a layer of protective polish to the metal. To minimise oxidization, wipe the tray and top plate dry after use

The wood trim on the front of the tray is treated to reduce water absorption. Wiping the wood dry after use and treating periodically with wood polish will preserve the natural beauty of the wood

AnZa Concrete

The concrete shell has been treated with a sealer to protect the surface. Due to its rough and porous surface the concrete will naturally develop a patina over time which will be impossible to prevent or remove. Wiping down areas of the shell which are in contact with coffee grounds and water will reduce the build up of patina. Please do not use a Scotchpad / Magic Sponge to clean your Concrete machine!

The drip tray is powder coated steel. Powder-coating is tough, but can scratch, so we recommend to not use ceramic cups with unglazed bases as the ceramic can scratch the powder-coating. Glass cups are recommended.

The top plate is easily cleaned with a damp cloth or a Scotchbrite® pad and household cleaner.

It is recommended to drain the water tank if the machine has been left standing for a while. Fresh water every time tastes best! The water tank can be drained by placing a container under the group head and running the pump as if pulling a shot. Run the pump for max. 30 seconds, then wait 15 seconds before running again. When the tank is empty the inside can be cleaned with a damp cloth. Keep the lid in in place to keep dust out!The group head should be cleaned by Back-flushing every 100 espresso shots with a cleaning product such as Urnex Cafiza E16. See the Back-flushing video on our "How to Maintain AnZa" page and the instructions in the manual that came with the machineIf you live in an area with hard water you should descale your machine once a month, locations with softer water will need less frequent descaling. Please see our descaling video on our "How to Maintain AnZa" page for the descaling process.

AnZa is proud to offer a two year warranty on our espresso machines in Europe and a one year warranty in the USA, Canada & Australia.

In the event of AnZa requiring some maintenance please contact your local espresso machine service workshop

Service parts are widely available, including from AnZa. Please use the Contact Information page to get in touch with us.

120 or 230V? We make AnZa with two different voltages, so we can sell all over the world.

Europe and many other countries use 220-240V

USA, Canada and a few other countries use 110-120V.

When you buy your AnZa you are asked to choose a voltage from the dropdown. If you are in any doubt, see the countries we deliver to below.

230V Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Australia, New Zealand, Singapore, Hong Kong.

120V USA, Canada

The power cord can be unplugged from the back of the machine and replaced with a cord that works with your power outlets

We're proud to accept all major forms of payment, including credit cards, debit cards, PayPal, and more. However, at this time, we do not accept cryptocurrency as a form of payment.

If paying for your espresso machine all at once isn't possible, no problem! We offer financing through Klarna!

Who is Klarna?

Klarna is a payments service that helps you buy the things you want or need. Right now, over 150 million people worldwide use Klarna at over 450,000 online stores. 

How does Pay later in 30 days work? 

Pay in 30 days is a credit product which lets you pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna.com. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

What does Klarna consider when reviewing my application? 

Klarna offers Pay in 30 days based on a number of factors such as the purchase amount, previous order history. If you are 18 or over, you can improve your chances of being offered Pay in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay in 30 days is denied, it does not mean it will be denied for future orders.

Will a credit search take place? 

When you use Pay in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase. 

How do I make repayments to Klarna?

You can pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna.com. Klarna will send you a confirmation email once your order is confirmed with full details.You can see both past and future payments using the Klarna app. 

I have been asked to go to the Klarna site. Is this correct? 

If you choose to pay for your order using Pay in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.